Privacy Policy
Last Updated : March 30, 2026
1. Introduction
IPPeak (“we” or “our”) is committed to protecting the privacy and data security of its users. This policy outlines how we collect, use, store, and safeguard your personal information. This Privacy Statement is intended to clarify our data protection and data collection practices, detailing how we protect user data and the measures we take to comply with applicable local and international privacy laws.
The purpose of this policy is to help all users, clients, agents, and purchasers (collectively, “Users”) understand how our website (“we,” “our,” or “IPPeak”) collects, uses, shares, and protects user information and data. We strongly encourage Users to read this Privacy Statement carefully before using our proxy services. By using our services after this Privacy Policy has been posted on the website, Users are deemed to have accepted this Privacy Statement.
2. Information We Collect
Our website and applications collect information necessary to provide proxy services. Personal information may include, but is not limited to, the user’s email address. The information we collect is used to provide services to users and to communicate with them via email and/or newsletters. Certain data on our applications/platform is collected automatically through various tools and plugins.
2.1 Information You Provide
Registration Data: Email address, payment information (processed via third-party payment processors; we do not store full credit card details).
Usage Data: Proxy access logs (IP addresses, timestamps, bandwidth usage).
2.2 Automatically Collected Information
Technical Data: Device type, browser, IP address (used for fraud prevention and geo-optimization).
Cookies: Used to maintain login sessions and improve user experience (can be managed via browser settings).
3. Purpose of Data Use
We use your data solely for legitimate purposes, including:
3.1 Providing and optimizing the services on our website.
3.2 Completing and managing purchases, orders, payments, and transactions.
3.3 Improving the efficiency and performance of our website.
3.4 Offering new services and collecting customer feedback.
3.5 Preventing abuse and fraud.
3.6 Sending service notifications (e.g., billing reminders).
3.7 Fulfilling legal obligations.
3.8 Preventing fraudulent transactions and combating criminal activity.
3.9 Resolving disputes, troubleshooting, and responding to user requests.
4. Data Sharing & Disclosure
We are committed to making every effort to protect the personal data of our customers and users. Data security is of utmost importance, and we have implemented measures in accordance with global data privacy laws and regulations to safeguard all data on our website. All transactions conducted through our website are processed via secure and reliable payment platforms. Our website neither collects any payment-related information nor has control over such information.
We may share user information under the following circumstances:
4.1 When required by law, court order, or legal authority.
4.2 If our business is transferred or sold to a new company or owner, the user data we store will also be transferred to the new owner.
4.3 User personal data may be stored and processed outside their country of residence, including outside the European Union, for the purpose of data storage and processing to improve service quality. Users of this website acknowledge that their data may be stored on servers located outside their jurisdiction of residence.
4.4 We may share user data with our service providers (e.g., web hosting providers, payment partners), affiliates, marketing partners, business partners, and other parties authorized to access user data.
5. Data Security Measures
5.1 Encrypted Transmission: All data transferred via SSL/TLS encryption.
5.2 Access Control: Sensitive data accessible only to authorized staff.
5.3 Retention Policy: Proxy logs stored for up to 30 days; registration data retained for 6 months post-account closure.
6. Privacy and GDPR User Rights
Under the General Data Protection Regulation (GDPR), this statement applies to all users who utilize our application, in whole or in part. All users have the right to access their personal information and understand how their data is stored within our system. Users may also request the deletion or transfer of their data.
Users have the following rights:
6.1 Right to access information
6.2 Right to rectification
6.3 Right to be forgotten
6.4 Right to restrict processing
6.5 Right to object to data processing
6.6 Right to data portability
We will respond to any request within one month. To exercise any of the above rights, please contact us at: support@ippeak.com.
7. Notice for EEA Residents Regarding Data Storage
All information provided to us by users is securely stored, properly handled, and treated with respect. Data collected from users may be transferred to and stored in locations outside the European Economic Area (EEA). Such data may also be processed by institutions or individuals located outside the EEA. If we transfer user data outside the EEA, we will take reasonable measures to ensure that the recipient implements appropriate safeguards to protect user information.
8. CCPA Compliance
The California Consumer Privacy Act (CCPA) is a law designed to protect the personal information of residents of the United States, particularly California residents. This law provides additional rights and protections regarding the handling of personal information for California residents.
Our website does not sell personal information for monetary gain; however, unless otherwise stated in this Privacy Policy, we may share personal information with certain partners and third parties. Under the CCPA, users have specific rights regarding the collection, storage, and sharing of their personal information. Users may contact us via email to exercise their CCPA rights.
Under the CCPA, users have the following rights:
The right to know what personal information our website collects.
The right to know with whom their data is shared.
The right to request deletion of their data.
The right to receive services without discrimination.
8.1 Compliance with the Children’s Online Privacy Protection Act (COPPA)
COPPA, enacted in 1998, is designed to protect the privacy and safety of children, particularly those under the age of 13. Its primary purpose is to give parents control over what information their children can share online.
IPPeak’s website and systems do not knowingly collect personal information from children under the age of 13. We do not intentionally collect, store, maintain, or use personal information of children under 13. If you are under 13, please do not provide any personal information to us and do not use our website or services.
8.2 How Parents Can Access, Modify, or Delete Information About Their Children
If you are a parent and we require your consent to process certain personal information about your child, you may:
(a) Request that we stop collecting further personal information from your child.
(b) Request that we stop using or delete personal information previously collected online from your child.
(c) Indicate that you no longer want your child to use our services.
Upon such a request, we will delete your child’s profile and any parent contact information we may hold.
Note: To ensure security, we may require you to provide the same email account used to create your child’s account on our website/system, along with confirmation of that email.
9. Policy Updates
We may revise this policy and will notify users via email or website announcements.
10. Contact Us
For any questions, comments, inquiries, or feedback regarding the above privacy policy, please contact us at support@ippeak.com.
10.1 This website is jointly operated by CLOUD GUIDE NETWORK TECHNOLOGY CO., LIMITED
Email: support@ippeak.com
Website: www.ippeak.com
10.2 Advertising Operator
Company Name: CLOUD GUIDE NETWORK TECHNOLOGY CO., LIMITED
Company Address: RM A07, 1701-02 NEW TREND CENTRE, 704 PRINCE EDWARD RD EAST, SAN PO KONG HONG KONG